Purchases are shipped from our warehouse in Gurgaon, Bangalore, Chennai, Mumbai/Navi Mumbai as may be applicable, by reputed courier agencies. Please allow the following number of days from receipt of your order.
For India orders – All domestic orders are processed within 2-3 business days. You can expect delivery of the order within 7-10 business days. For locations which are in the interiors or in a difficult coverage area, this may take between 10-12 working days.
For International orders – All international orders are processed within 2-3 business days. You can expect delivery of the order within 15-30 business days.
Order deliveries will be made between
10:00 AM – 6:00 PM Monday – Saturday. Excluding public holidays.
Goods will need to be signed for upon delivery. If you cannot be there to sign for your delivery please suggest an alternative i.e. a family member, colleague, neighbor, etc. However, Derma Mantra takes no responsibility for goods signed by an alternative person.
Derma Mantra is not responsible for damage after delivery.
For any complaints with regards to your order please contact Customer Care within 7 business days of your order delivery for resolution.
Shipping and handling rates may vary based on the product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments